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All You Need To Know

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    FAQ Full Smile Refund Policy

    ÔĽŅLet's Keep This Simple

    We don't like fake smiles, so if you're not completely happy with your results, we will give you a...

    100% Full Refund*

    Please contact us at hello@caliwhite , ÔĽŅor via our Contact Us page, to let us know. We still want you to achieve the results you were hoping for. Our Smile Team is perfectly equipped to help you choose a more suitable product from our many other teeth whitening options that will work for you :)

    *100% Full Refund Applies only to Cali White Products

    Cali White Products

    We offer a 100% refund guarantee for all Cali White brand products. If you are unhappy with your results, request a refund within 30 days of receiving your product, and one of our Smile Team members will help you with the process. If your treatment is unopened, and still in the condition you received it, you can also request a return or exchange for your product.

    Crest Whitestrips Products

    We do not currently offer refunds for Crest Whitestrips Treatments. However, we will do our best to work with you to get you the results you're hoping for. If you're not satisfied with your results from your Crest Treatment, just contact us and let us know, and we'll workout a solution for you :)

    Refund Conditions

    • Refunds are limited to one per customer. Please be conscious of this if you place another order. In orders containing multiple product, we will authorize the refund for the product responsible for the issue.

    • Refunds must be requested within 30 days of receiving your product.

    • Please note: The shipping process can be rough on some packages. We try to mitigate this as much as possible but in some cases the packaging may take a knock or two while in transit. This in no way affects the quality or effectiveness of the treatment inside.

    FAQ Shipping

    OUR SHIPPING GUARANTEE

    ALWAYS FREE SHIPPING ON ALL ORDERS ALL ORDERS INCLUDE TRACKING* ALL ORDERS WILL BE SHIPPED WITHIN 24 HOURS** YOU WILL RECEIVE A FULL REFUND IF YOUR PACKAGE IS NOT DELIVERED

    *Packages containing Unboxed Crest Whitestrips will not contain tracking details. These packages are shipped via the Royal Mail Airmail service in the UK.

    **We always do our best to ship packages within 24 hours of receiving your order. Sometimes this is not possible if an order is placed after 1pm on Friday or if there is a large amount of orders which need processing on Monday.

     



    Delivery Times

    Cali White Products: 3-6 business days Unboxed Crest Whitestrips: 3-6 business days Factory Sealed Crest Whitestrips: 3-6 business days

    We hold stock in our Dublin Shipping Centre, as well as our US Shipping Centre, and nearby shipping centres throughout Europe. If a product is out of stock in Ireland, we will ship that product from our US Shipping Centre, or a nearby, in-stock Shipping Centre, to make sure you always have access to the products you need.



    Carriers

     DHL eCommerce An Post     

     


    Customs

    Some orders will be shipped domestically. International Orders will have to pass through customs. We cannot control delays for any packages that must pass through your countries customs office. You should not be charged any additional costs, although we cannot guarantee this. 99% of shipments make it through customs with no issue or delay.



    Additional Boring Policies (Still Important)

    INCORRECT ADDRESS POLICY

    We are only able to deliver packages successfully if the correct address is provided during checkout. Please be very careful when entering your details and TRIPLE CHECK them before placing your order.

    Once your order is placed, you will immediately receive your Order Confirmation Email, which will show your order details as well as your Shipping Information. Please check to make sure this your details are correct. If there is an error, please notify us IMMEDIATELY by responding to your Order Confirmation Email and we will correct the details to ensure your package is delivered to you safely.

    WE ARE NOT ABLE TO CHANGE SHIPPING ADDRESSES ONCE YOUR PACKAGE IS SHIPPED. If your order is shipped before we are notified of any corrections needed, another order will need to be placed. Some packages will be returned to us, at which time, you will be refunded minus the cost of return shipment.

    We try our best to respond to all Address Change emails as quickly as possible. We cannot guarantee an address change will occur in time when requested, so PLEASE make sure you check your address details thoroughly before placing your order.

    RETURN TO SENDER

    Sometimes your tracking details may show a ‚ÄėReturn to Sender‚Äô scan*. This occurs if an Incorrect Address is provided during checkout, which is not corrected in time before shipment takes place. It may also occur if a package is delivered to a nearby Delivery Office or Post Office, and is not collected before the shipping carrier holding time expires.

    Calling cards will be left at the premises for any packages, which are not able to be delivered on the initial attempt. A Redelivery, or Package Collection, can be organised with An Post by calling 01-705 7600, and quoting your local tracking number.

    *If a ‚ÄėReturn to Sender‚Äô scan occurs due to an incorrect address issue, or if the package is not collected from the nearby pick up location in a reasonable amount of time, you will be refunded your purchase price minus the return shipping cost of ‚ā¨8.

    DELIVERY POLICY

    For all packages shipped with tracking, you will be able to follow your package through the entire transit process. We use reliable shipping services with ‚Äėdoor to door‚Äô tracking to ensure you are kept updated as your package moves towards your location.

    If your package tracking displays a ‚ÄėDelivered‚Äô scan and you did not receive your package, it is likely located at a nearby Delivery Office or Post Office. Please contact us and we will help you locate your package.

    If your package tracking displays a ‚ÄėDelivered‚Äô scan but your package has not been delivered to a nearby Delivery Office or Post Office, we will not be able to reissue a package or refund the order.

    FAQ Crest Products

    ARE CREST 3D WHITE WHITESTRIPS SAFE FOR TEETH?

    YES, this product is formulated to be safe and effective when used as directed. All our safety data indicate that 3D White Whitestrips are safe on tooth enamel. They contain the same whitening ingredient as the professional products dentists use to whiten teeth.


    WILL CREST 3D WHITE WHITESTRIPS AFFECT MY DENTAL WORK?

    Crest 3D White Whitestrips will ONLY whiten natural teeth. The strips will not whiten caps, crowns, veneers, fillings or dentures. Do not use with dental braces. If you are in need of dental work, have dental work or have staining from medication, ask your dentist to determine if whitening is appropriate.

    Crest 3D White Whitestrips 3D range contains a NO-SLIP GRIP and are designed to hold well to teeth. Do not use on loose teeth or temporary or loose restorations.


    WHEN WILL I START TO NOTICE RESULTS WITH CREST 3D WHITE WHITESTRIPS?

    Noticeable results vary by person, but most people start seeing results halfway through the regimen, with full results upon completion.


    I'M PREGNANT, CAN I STILL USE CREST 3D WHITE WHITESTRIPS?

    While there is no evidence that teeth whitening while breastfeeding or being pregnant is harmful, we recommend you check with your doctor before using Crest 3D White Whitestrips.


    HOW LONG DOES TEETH WHITENING LAST?

    The length of time your teeth will stay whiter is influenced by several factors, including how often you drink coffee, tea, dark colas, red wine or smoke. Crest’s most advanced whitening strips, Supreme FlexFit & Professional Effects, keep your teeth whiter for 12 months


    HOW LONG SHOULD I WAIT TO EAT AFTER WHITENING MY TEETH?

    Eating after using your whitestrips will not affect results. There are no eating or drinking restrictions after using Crest 3D White Whitestrips.


    CAN I WEAR THE WHITESTRIPS LONGER THAN THE INSTRUCTED WEAR TIME?

    We recommend following Crest's usage instructions for each product. Longer wear time may result in increased tooth sensitivity and/or gum discomfort.


    SOMETIMES I SEE WHITE SPOTS ON MY TEETH IMMEDIATELY AFTER REMOVING THE TREATMENT. WILL THEY GO AWAY?

    Yes, the white spots are temporary. These spots are not harmful and will go away in a few hours.


    HOW DO I USE CREST 3D WHITE WHITESTRIPS?

    It is best if you do not brush your teeth immediately before applying your whitestrips. Open the pouch and remove the required strip. Peel the strips from the backing liner and align with gum line. Press gently for good contact. Fold the rest of the whitestrip behind your teeth to keep in place. Wear whitestrips for required amount of time, then remove and discard.


    IS IT OK TO USE CREST 3D WHITE WHITESTRIPS BACK TO BACK?

    Yes. With Crest 3D White Whitestrips, you can use one strip right after the other (back-to-back). Wear strips for the time instructed, then remove; rinse or wipe if needed, then apply a second strip (Please note: wearing whitestrips back to back may increase tooth sensitivity).


    WHAT HAPPENS IF I SKIP A TREATMENT APPLICATION?

    You can skip or miss a couple of applications without affecting your whitening benefit.


    CAN I REUSE THE WHITESTRIPS

    No, Using a strip over again will not provide any tooth whitening benefits. Even though there may be gel remaining on the strip when you take it off, most of the hydrogen peroxide has been depleted.


    WHAT DO I DO IF THE WHITESTRIPS KEEP COMING OFF?

    Look into a mirror to properly apply the strips, making sure the strip is in good contact with the teeth. If the strips begin to slip, close your mouth and create suction to tighten the strips up again. Don't touch the strips excessively with your tongue. You can try gently tucking the strip in the spaces between your teeth with your fingernail, then folding it behind your teeth. Many of the Crest 3D range now contain Crest's No-Slip Grip, providing an Advanced Seal Technology ‚ÄĒ specially designed to strongly adhere to your teeth.


    HOW DO I REMOVE EXCESS GEL LEFT ON MY TEETH AFTER USING MY WHITESTRIPS?

    Since the left over gel isn’t harmful, you can do any of the following:

    1. Rinse your mouth with water
    2. Wipe the gel off your teeth
    3. Brush it off
    4. Leave it, as it will dissolve eventually

     


    WILL MY TEETH BE MORE SUSCEPTIBLE TO STAINS AFTER USING CREST WHITESTRIPS?

    No. Crest Whitestrips will not cause your teeth to stain faster.


    CAN I WAER CREST WHITESTRIPS OVERNIGHT WHILE I SLEEP?

    No, do not wear Whitestrips overnight or while sleeping. These treatments are designed to be worn for the recommended usage time only.


    CAN I BRUSH MY TEETH IMMEDIATELY BEFORE USING MY TREATMENT

    PLEASE do NOT brush immediately BEFORE applying your Crest Whitestrips. To avoid gum irritation, allow some time to pass after you have brushed your teeth to apply your Crest Whitestrips.


    CAN I BRUSH MY TEETH IMMEDIATELY AFTER USING MY TREATMENT

    Yes, after using your Crest Whitestrips, you can brush your teeth gently.


    CAN I USE CREST WHITESTRIPS AFTER A PROFESSIONAL CLEANING FROM A DENTIST OR HYGIENIST.

    You may want to wait a few days after a cleaning if your mouth is still sensitive before using your Crest Whitestrips. Using your treatment shortly after a cleaning may cause more discomfort. We recommend you discuss this with your dentist.


    CAN I USE WHITENING TOOTHPASTE WHILE USING CREST WHITESTRIPS?

    Yes. We recommend using our Cali White Whitening Toothpastes while you're whitening your teeth to help maintain your white smile.


    CAN I USE MOUTHWASH AFTER USING CREST WHITESTRIPS?

    It's OK to rinse with an over the counter mouthwash after using Crest 3D White Whitestrips.


    MY CREST WHITESTRIPS ARE EXPIRED, CAN I SRTILL USE THEM?

    Although Crest 3D White Whitestrips that have passed their expiration date are still safe, we don’t recommend using them past their expiration date, as the whitening ingredient’s efficacy may have diminished. *All Crest Treatments shipped from Cali White are minimum 1 year in date.


    WHAT ARE THE INGREDIENTS IN CREST 3D WHITESTRIPS?

    Water - Prevents carbomer from dehydrating the teeth.

    Glycerin - Humectant, acts to thicken gel, helps make gel sticky so it will adhere to teeth.

    Hydrogen Peroxide - Whitening Ingredient

    Carbomer - Gel agent, gives adhesion properties to gel

    Polyvinylpyrrolidone (PVP) - Adhesive polymer

    PEG - Humectant, acts to thicken gel, helps make gel sticky so it will adhere to teeth.

    Acrylates Copolymer - Thickening polymer. Helps keep the strip in one piece during use.

    Sodium Hydroxide* - Adjusts pH to neutral

    Sodium Saccharin* - Better taste

    Pyrophosphate* - Protects against tartar in Crest 3D White Whitestrips Stain Shield only

    * These ingredients are the source of sodium content - See Nutrition Facts twistie for total sodium content.

    INGREDIENTS - Strips & Backing

    Textured Whitening Strip - Polyethylene

    Backing - Polypropylene

    FAQ Whitening Toothpastes

    WILL THIS TOOTHPASTE WHITEN MY TEETH?

    Yes, we guarantee it! Our whitening toothpastes have been specially formulated to deeply clean & whiten your teeth while effectively removing plaque and surface stains. Regular use will also prevent the occurrence of future stains.


    IS THIS TOOTHPASTE SAFE FOR MY ENAMEL?

    All of our whitening toothpastes are FDA approved & manufactured in NSF ISO Certified facilities in the USA. They only contain ingredients that are proven safe for your enamel. We do not use any harsh abrasive ingredients in our toothpastes.


    WILL THIS TOOTHPASTE CAUSE ANY TOOTH OR GUM SENSITIVITY?

    Not at all! Our whitening toothpastes will not cause any sensitivity to your teeth or gums. In fact, many of our customers report reduced sensitivity issues after using our whitening toothpastes. 


    WHAT HAPPENS IF I SWALLOW THIS TOOTHPASTE?

    Nothing. All of our toothpastes are made with supplement grade ingredients which are actually good for you. 


    WHAT DOES IT TASTE LIKE?

    All of our toothpastes have been infused with peppermint oil, giving them a fresh, clean peppermint taste.


    I'M PREGNANT, CAN I STILL USE THIS?

    Firstly, congratulations! And, of course you can. Our Whitening Toothpastes are completely safe for pregnant and breastfeeding women. As always though, please consult a medical professional before use.


    IS THIS SAFE FOR CHILDREN?

    Yes! Our Whitening Toothpastes contain no harsh chemicals or abrasives and are very safe for children and adults to use daily. 


    IS THIS SAFE ON VENEERS, CROWNS & DENTURES?

    Many of our customers have used our toothpastes on their dental work with fantastic results. Some even clean their dentures with our toothpastes. They contain no harsh chemicals so no damage will be caused to your dental work. Because we don't know your personal dental records, and for liability reasons, please confer with your dentist before using our products on your dental work.


    HOW OFTEN SHOULD I USE THIS & CAN THIS REPLACE MY NORMAL TOOTHPASTE? 

    We recommend brushing both morning & night with your Whitening Toothpaste. You can also brush after meals or as recommended by your dentist. We have designed our Whitening Toothpastes to remove plaque and other buildups while whitening your teeth, so these can be used in place of your current toothpaste .


    WHAT'S IN THIS?

    Purified Water (Distilled Water), Xylitol, Diatomite Diatomaceous Earth, Baking Soda, Activated Charcoal, Tea Tree Oil, Organic Coconut Oil, Xanthan Gum, Citric Acid, Peppermint Oil, Natural Flavors.

    FAQ Charcoal Powder

    WHAT IS CALI WHITE CHARCOAL TEETH WHITENING POWDER?

    Our Cali White Charcoal Powder is a 100% natural teeth whitener, developed from teeth whitening recipes & techniques used by ancient and indigenous cultures around the world. We manufacture our Charcoal Powder in an FDA approved, NSF ISO Certified facility in the USA, to ensure the best possible quality for your smile.


    WILL THIS POWDER WHITEN MY TEETH?

    Yes, we guarantee it! Our Activated Charcoal Powder has been specially formulated to deeply clean & whiten your teeth while effectively removing plaque and surface stains. Regular use will also prevent the occurrence of future stains.


    IS THIS SAFE FOR MY ENAMEL?

    Using our Activated Charcoal Powder will actually help to remineralise and strengthen your enamel. 


    WILL THIS CAUSE ANY TOOTH OR GUM SENSITIVITY?

    Not at all! Our Activated Charcoal Powder will not cause any sensitivity to your teeth or gums. In fact, many of our customers report reduced sensitivity issues after using this product. 


    I'M PREGNANT, CAN I STILL USE THIS?

    Firstly, congratulations! And, of course you can. Our Activated Charcoal Powder is completely safe for pregnant and breastfeeding women. As always though, please consult a medical professional before use.


    IS THIS SAFE FOR CHILDREN?

    Yes! Our Activate Charcoal Powder contains no harsh chemicals or abrasives and is very safe for children and adults to use daily. 


    HOW OFTEN CAN I USE THIS?

    You can use this as often as you like. There are no harsh abrasives in our Activated Charcoal Powder so you can use this product daily if desired. 


    HOW MUCH SHOULD I USE?

    You only need to use a small amount. Just cover the tips of the bristles on your wet toothbrush.


    WHAT HAPPENS IF I SWALLOW THIS?

    Nothing. Our Charcoal Powder is made with supplement grade ingredients which are actually good for you. 


    WHAT DOES IT TASTE LIKE?

    Our Activated Charcoal Powder contains Peppermint Oil and Stevia which creates a sweet, fresh minty flavour while you brush.


    IS THIS SAFE ON VENEERS, CROWNS & DENTURES?

    Many of our customers have used our Activated Charcoal Powder on their dental work with fantastic results. Some even clean their dentures with our Charcoal Powder. It contains no harsh chemicals or abrasives so no damage will be caused to your dental work. Because we don't know your personal dental records, and for liability reasons, please confer with your dentist before using our products on your dental work.


    WHAT'S IN THIS?

    Activated Charcoal from Organic Coconuts, Sodium Bicarbonate, Natural Peppermint Flavor, Stevia.

    FAQ Botanical Teeth Whitening Kit

    WHAT'S DIFFERENT ABOUT THIS WHITENING SYSTEM?

    Our Cali White Botanical Whitening System uses a Peroxide Free, 99% natural formulation, enriched with the power of Cranberry, Aloe Vera, Peppermint & Chamomile to gently whiten your smile while promoting teeth and gum health & freshening breath.

    We manufacture our Botanical Whitening System in an FDA approved, NSF ISO Certified facility in the USA, to ensure the best possible quality for your smile.


    WILL THIS SYSTEM WHITEN MY TEETH?

    Yes, we guarantee it! Our Botanical Teeth Whitening System has been specially formulated to gently remove surface stains while enhancing the health of your teeth and gums. This formula has been scientifically shown to whiten your smile up to 8 shades whiter in just 10 days.


    IS THIS SAFE FOR MY ENAMEL?

    Our Botanical Whitening System is completely safe for your enamel. We specially formulated this system to promote teeth and gum health while protecting your enamel & effectively whitening your smile. 


    WILL THIS CAUSE ANY TOOTH OR GUM SENSITIVITY?

    Not at all! Our Botanical Whitening System will not cause any sensitivity to your teeth or gums. We us a specially designed, Zero Sensitivity Formula, to ensure you have no issues with pain while using this system.


    MY LED LIGHT ISN'T WORKING, WHAT SHOULD I DO?

    Don't Panic! All you need to do is open the battery cover on the back of your LED Light, and remove the plastic sheet between the batteries and your device. PLEASE NOTE: The activation button is designed to not turn on when bumped. Please press this button firmly to activate your LED Light.

    If problems persist, please contact us via our Contact Us page.


    WHY TWO DIFFERENT MOUTH TRAYS?

    We wanted to revolutionise the way you whiten your smile, so we decided to design what we call the Universal Comfort Fit Tray, which has been Patently Designed to ensure the most comfortable whitening experience on the market. We even added breathing holes in the tray, so no more uncomfortable nose breathing. We also include two mouldable trays which can be custom moulded in warm water. We know you love options, so we made it happen :)


    I'M PREGNANT, CAN I STILL USE THIS?

    Firstly, congratulations! And, of course you can. Our Botanical Whitening System is completely safe for pregnant and breastfeeding women. As always though, please consult a medical professional before use.


    IS THIS SAFE FOR CHILDREN?

    Although our Botanical Whitening System is completely safe for children, we recommend the discretion of parents in deciding whether or not this product is appropriate for the age of their child. This system contains no harsh chemicals or abrasives and is very safe for both children and adults.


    HOW OFTEN SHOULD I WHITEN MY TEETH WITH THIS SYSTEM?

    We recommend completing your full 10+ treatments over 7-10 days, then repeating every 3-6 months as required. You can purchase Syringe Refills (10+ Treatments) every 2-5 months to maintain your brilliant smile. Our Cali White Whitening Pens are also ideal for maintaining your smile between treatments.


    WHAT HAPPENS IF I SWALLOW SOME OF THE GEL?

    Our Botanical Whitening Gel is completely safe and will not cause any ill effects if ingested. A tastier treat would be better, but you'll be fine :)


    WILL THIS WORK ON VENEERS, CROWNS & DENTURES?

    Our Botanical Whitening System whitens real teeth only. Veneers, Crowns & Dentures will not be whitened by this system. This will not damage your dental work, but it may cause your teeth to not whiten evenly if you do have dental work. We also recommend waiting until braces are removed before using our Cali White Whitening Systems to ensure consistent whitening results.


    WHAT'S IN THIS?

    Glycerin, Sodium Bicarbonate, Irish Moss, Xylitol, Sorbitol, Organic Peppermint Oil, Cranberry Seed Oil, Aloe Vera, Chamomile, Cocamidopropyl Betaine, Limonene.

    FAQ Peroxide Teeth Whitening Kits

    WHAT'S DIFFERENT ABOUT THESE WHITENING SYSTEMS?

    Our Cali White Peroxide Whitening Systems come in two different formulations. We specially formulated these treatments with a 6% Hydrogen Peroxide Gel, and a 35% Carbamide Peroxide Gel, to whiten & brighten your smile. 

    We manufacture our Peroxide Whitening Systems in an FDA approved, NSF ISO Certified facility in the USA, to ensure the best possible quality for your smile.


    WILL THIS SYSTEM WHITEN MY TEETH?

    Yes, we guarantee it! Our Peroxide Teeth Whitening Systems have been specially formulated for tough, hard to remove surface stains. This formula has been scientifically shown to whiten your smile up to 8 shades whiter in just 10 days.


    IS THIS SAFE FOR MY ENAMEL?

    Our Peroxide Teeth Whitening Systems are completely safe for your enamel. We specially formulated these systems to maintain teeth and gum health, while protecting your enamel & effectively whitening your smile. 


    WILL THIS CAUSE ANY TOOTH OR GUM SENSITIVITY?

    Most people who use our Peroxide Teeth Whitening Systems & follow the treatment instructions, rarely experience sensitivity or discomfort issues. However, if you do experience some sensitivity or discomfort, we recommend waiting 24 hours before using the treatment again. Using less whitening gel can also help alleviate these issues.

    Please note: If you do experience any sensitivity or discomfort, this is only temporary and will subside. This does not require medical attention.


    MY LED LIGHT ISN'T WORKING, WHAT SHOULD I DO?

    Don't Panic! All you need to do is open the battery cover on the back of your LED Light, and remove the plastic sheet between the batteries and your device. PLEASE NOTE: The activation button is designed to not turn on when bumped. Please press this button firmly to activate your LED Light.

    If problems persist, please contact us via our Contact Us page.


    WHY TWO DIFFERENT MOUTH TRAYS?

    We wanted to revolutionise the way you whiten your smile, so we decided to design what we call the Universal Comfort Fit Tray, which has been Patently Designed to ensure the most comfortable whitening experience on the market. We even added breathing holes in the tray, so no more uncomfortable nose breathing. We also include two mouldable trays which can be custom moulded in warm water. We know you love options, so we made it happen :)


    I'M PREGNANT, CAN I STILL USE THIS?

    Firstly, congratulations! Now, although the ingredients in our Peroxide Whitening Systems do not contain any harmful ingredients, we cannot recommend these treatments for pregnant women.

    We recommend our Botanical Whitening System if you are pregnant or breastfeeding. And as always though, please consult a medical professional before use.


    IS THIS SAFE FOR CHILDREN?

    Although our Peroxide Whitening Systems are completely safe, we do not recommend the use of these treatments for children under the age of 16. We also don't recommend these treatments for people with braces. You may use these treatments once your braces are removed. 


    HOW OFTEN SHOULD I WHITEN MY TEETH WITH THIS SYSTEM?

    We recommend completing your full 10+ treatments over 7-10 days, then repeating every 3-6 months as required. You can purchase Syringe Refills (10+ Treatments) every 2-5 months to maintain your brilliant smile. Our Cali White Whitening Pens are also ideal for maintaining your smile between treatments.


    WHAT HAPPENS IF I SWALLOW SOME OF THE GEL?

    If small amounts of the gel are ingested during your whitening treatment, you should not experience any ill effects. Although our Peroxide Whitening Systems contain no dangerous chemicals, we do not recommend ingesting any of the gel or part thereof.


    WILL THIS WORK ON VENEERS, CROWNS & DENTURES?

    Our Peroxide Whitening Systems whiten real teeth only. Veneers, Crowns & Dentures will not be whitened by these systems. They will not damage your dental work, but they may cause your teeth to not whiten evenly if you do have dental work. We also recommend waiting until braces are removed before using our Cali White Whitening Systems to ensure consistent whitening results.


    WHAT'S IN THIS?

    Carbamide Peroxide Gel, Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Triethanolamine, Aqua.

    FAQ Whitening Pens

    WILL THESE PENS WHITEN MY TEETH?

    Yes, we guarantee it! Our Whitening Pens have been specially formulated to whiten your smile as you go. Our Botanical Pen and our Peroxide Pen have both been designed to be wearable throughout the day and can be brushed off after a few hours. This helps to remove tough stains without needing to set aside time to whiten your smile. Regular use will also prevent the occurrence of future stains.


    ARE THESE PENS SAFE FOR MY ENAMEL?

    All of our Whitening Pens are FDA approved & manufactured in NSF ISO Certified facilities in the USA. They only contain ingredients that are proven safe for your enamel. We do not use any harsh abrasive ingredients in our Whitening Pens.


    WILL THESE WHITENING PENS CAUSE ANY TOOTH OR GUM SENSITIVITY?

    Our Botanical Whitening Pens have been designed with sensitivity in mind. It contains 99% natural ingredients to ensure a powerful whitening experience without the risk of sensitivity.

    Our Peroxide Whitening Pens, when used as instructed, should not cause any issues with sensitivity. If you do experience some sensitivity while using your Peroxide Whitening Pen, just skip your next application to let the sensitivity subside. You can also try using less gel when applying to your teeth. 


    WHAT HAPPENS IF I SWALLOW SOME OF THE GEL?

    We do not recommend ingesting any of the gel from our Teeth Whitening Pens but you should not experience any ill effects if a small amount is ingested. Our Botanical Whitening Pen contains 99% natural ingredients and is completely safe if ingested.

    Our Peroxide Whitening Pens do contain peroxide which we do not recommend ingesting. 


    WHAT DOES IT TASTE LIKE?

    All of our Whitening Pens have been infused with peppermint oil, giving them a fresh, clean peppermint taste.


    I'M PREGNANT, CAN I STILL USE THIS?

    Firstly, congratulations! And, of course you can, with one caveat. Our Botanical Whitening Pen is completely safe for pregnant or breastfeeding women, but as always, please consult a medical professional before use.

    We DO NOT recommend our Peroxide Whitening Pens for pregnant or breast feeding women as they contain peroxide. 


    IS THIS SAFE FOR CHILDREN?

    Our Botanical Whitening Pen can be used by all ages, however, we do recommend the discretion of parents when determining if your child is old enough to whiten their teeth.

    We DO NOT recommend our Peroxide Whitening Pen for anyone under the age of 16.


    IS THIS SAFE ON VENEERS, CROWNS & DENTURES?

    Our Whitening Pens will only whiten real, natural teeth. They have not been formulated to whiten dental work. Although our Whitening Pens are completely safe and will not damage your dental work, they may cause uneven whitening if you do choose to use them. 


    HOW OFTEN SHOULD I USE MY WHITENING PEN? 

    Our Teeth Whitening Pens are fantastic for use during the day when you have limited time to whiten your smile. You can also use our Whitening Pens to maintain or increase your level of whiteness in between whitening treatments. You can use your Whitening Pen as often as is necessary to whiten your smile. 


    WHAT'S IN THIS?

    Botanical Whitening Pen: Glycerin, Sodium Bicarbonate, Irish Moss, Xylitol, Sorbitol, Organic Peppermint Oil, Cranberry Seed Oil, Aloe Vera Juice, Chamomile, Cocamidopropyl Betaine, Limonene.

    ÔĽŅPeroxide Whitening Pen:¬†ÔĽŅGlycerin, Propylene Glycol, Xylitol, Hydrogen Peroxide, Carbomer, Organic Peppermint Oil, Trolamine, Purified Deionized Water.

    FAQ LED Light & Mouth Trays

    MY LIGHT WON'T TURN ON, WHAT SHOULD I DO?

    Don't stress! Your LED light comes with a plastic circular sheet to seperate the battery from the light to prevent your light turning on before you are ready to use it. All you need to do is open the battery cover on the back of your LED Light, and remove the plastic sheet between the batteries and your device. Your LED light should now work as intended.

    If problems persist, please contact us via our Contact Us page.


    MY LED LIGHT WON'T TURN ON WHEN I PRESS THE BUTTON?

    The activation button on your LED light is designed to not turn on when bumped. Just press this button firmly to activate your LED Light. 

    If problems persist, please contact us via our Contact Us page.


    HOW LONG DOES THE TIMER LAST ON MY LED LIGHT? 

    The LED lights in our Deluxe/Botanical Whitening Systems contain an inbuilt timer which starts as soon as the light is activated. The timer will switch off your LED light automatically after 10 minutes. If you wish to whiten longer, you can activate the light again to restart the timer.¬†ÔĽŅPlease NoteÔĽŅ: Do not use your Teeth Whitening System for longer than 30 minutes per treatment session.

    The LED lights in our Starter Whitening Systems DO NOT contain timers. You will need to switch off your LED light by pressing the activation button again when you are finished with your whitening treatment.


    HOW DO I CONNECT MY LED LIGHT TO MY MOUTH TRAY?

    Your LED light uses the flat plastic guard at the front of the light near the LED's to fit into your Universal Comfort Fit Tray. Just wriggle this plastic guard under the front flaps of your Universal Comfort Fit Tray until the guard is held snuggly by your mouth tray.

    Your Custom Moulded Trays do not have these flaps and so the light will need to be either held against your Custom Moulded Trays, or you can hold your LED light in your mouth by wrapping your lips around the front plastic guard. 


    WHICH MOUTH TRAY SHOULD I USE?

    Unlike other whitening kits, our Cali White Teeth Whitening Systems come with two different types of mouth trays. We did this to give you more options, and to make your whitening experience more comfortable. 

    ÔĽŅUniversal Comfort Fit Tray:¬†ÔĽŅWe designed our Universal Comfort Fit Tray to be the most comfortable on the market. This tray fits tighter to your teeth, allowing the whitening gel to cover your teeth more evenly while letting your jaw rest during your treatment. We also added Breathing Holes in the front to allow mouth breathing while you whiten.¬†No more uncomfortable nose breathing necessary.¬†*This design is exclusive to Cali White.

    Custom Moulded Trays: We also include a set of Custom Moulded Trays which you can either share with a friend, or mould for yourself. These trays will mould to the exact form of your bite, creating a more customised whitening experience. Please Note: Make sure to cut off front tabs once you have moulded your Custom Trays to allow your LED light to rest snuggly against the front of your trays. 


    HOW DO I MOULD MY CUSTOM MOULDED TRAYS?

    Please refer to your Teeth Whitening Kit Instruction Booklet contained in your Cali White Teeth Whitening System. Or go to howto.caliwhite.com to download your PDF version of these instructions. 

    FAQ Gels & Refills

    ARE THESE GELS & SYRINGE REFILLS SAFE FOR MY ENAMEL?

    All of our Gels & Syringe Refills are FDA approved & manufactured in NSF ISO Certified facilities in the USA. They only contain ingredients that are proven safe for your enamel. We do not use any harsh abrasive ingredients in our Gels & Refills.


    HOW OFTEN SHOULD I PURCHASE SYRINGE REFILLS?

    We recommend purchasing syringe refills for your Cali White Whitening Systems every 2-5 months depending on your lifestyle. Soda, coffee, tea, wine & smoking cigarettes can cause your teeth to stain more quickly. By using your Whitening System regularly, you can maintain your smile while preventing future stains from occurring.


    HOW LONG WILL MY GEL & SYRINGE REFILL LAST? 

    All of our Cali White Syringe Refills come with 3 x 3mL Syringes which can be used to replace your empty syringes from your Cali White Whitening System. Each syringe contains around 5 treatments when used as directed.


    WILL THESE GELS & REFILLS CAUSE ANY TOOTH OR GUM SENSITIVITY?

    Our Botanical Gels & Syringe Refills have been designed with sensitivity in mind. They contains 99% natural ingredients to ensure a powerful whitening experience without the risk of sensitivity.

    Our Peroxide Gels & Syringe Refills, when used as instructed, should not cause any issues with sensitivity. If you do experience some sensitivity while using your Peroxide Gels & Syringe Refills, just skip your next application to let the sensitivity subside. You can also try using less gel to your mouth tray when using your Whitening System. 


    WHAT HAPPENS IF I SWALLOW SOME OF THE GEL?

    We do not recommend ingesting any of the gel from our Gel & Syringe Refills, but you should not experience any ill effects if a small amount is ingested. 

    Our Botanical Gel & Syringe Refills contain 99% natural ingredients and are completely safe if ingested. Our Peroxide Gel & Syringe Refills do contain peroxides which we do not recommend ingesting. 


    WHAT DOES THE GEL TASTE LIKE?

    All of our Gel & Syringe Refills have been infused with peppermint oil, giving them a fresh, clean peppermint taste.


    I'M PREGNANT, CAN I STILL USE THIS?

    Firstly, congratulations! And, of course you can, with one caveat. Our Botanical Gel & Syringe Refills are completely safe for pregnant or breastfeeding women, but as always, please consult a medical professional before use.

    We DO NOT recommend our Peroxide Gel & Syringe Refills for pregnant or breast feeding women as they contain peroxides.


    ARE THESE GEL & SYRINGE REFILLS SAFE FOR CHILDREN?

    Our Botanical Gel & Syringe Refills can be used by all ages, however, we do recommend the discretion of parents when determining if your child is old enough to whiten their teeth.

    We DO NOT recommend our Peroxide Gel & Syringe Refills for anyone under the age of 16.


    IS THIS SAFE ON VENEERS, CROWNS & DENTURES?

    Our Cali White Gel & Syringe Refills will only whiten real, natural teeth. They have not been formulated to whiten dental work. Although our Gel & Syringe Refills are completely safe and will not damage your dental work, they may cause uneven whitening if you do choose to use them. 


    WHAT'S IN THE CALI WHITE GEL & SYRINGE REFILLS?

    Botanical Gel Refills: Glycerin, Sodium Bicarbonate, Irish Moss, Xylitol, Sorbitol, Organic Peppermint Oil, Cranberry Seed Oil, Aloe Vera, Chamomile, Cocamidopropyl Betaine, Limonene.

    ÔĽŅ35% Carbamide Peroxide Gel Refills:¬†ÔĽŅCarbamide Peroxide Gel, Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Organic Peppermint Oil, Triethanolamine, Aqua.

    FAQ Billing & Payments

    Payments & Security

    At Cali White, we accept all major Credit and Debit Cards. We also accept PayPal payments and Amazon Payments. We use PayPal as our payment processor to ensure all payments made with Cali White are 100% protected. We use the most secure payment processor in the world to make sure you are always protected when shopping with us.