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FAQ - LED light & Mouth Trays

MY LIGHT WON'T TURN ON, WHAT SHOULD I DO?

Don't stress! Your LED light comes with a plastic circular sheet to seperate the battery from the light to prevent your light turning on before you are ready to use it. All you need to do is open the battery cover on the back of your LED Light, and remove the plastic sheet between the batteries and your device. Your LED light should now work as intended.

If problems persist, please contact us via our Contact Us page.


MY LED LIGHT WON'T TURN ON WHEN I PRESS THE BUTTON?

The activation button on your LED light is designed to not turn on when bumped. Just press this button firmly to activate your LED Light. 

If problems persist, please contact us via our Contact Us page.


HOW LONG DOES THE TIMER LAST ON MY LED LIGHT? 

The LED lights in our Deluxe/Botanical Whitening Systems contain an inbuilt timer which starts as soon as the light is activated. The timer will switch off your LED light automatically after 10 minutes. If you wish to whiten longer, you can activate the light again to restart the timer. Please Note: Do not use your Teeth Whitening System for longer than 30 minutes per treatment session.

The LED lights in our Starter Whitening Systems DO NOT contain timers. You will need to switch off your LED light by pressing the activation button again when you are finished with your whitening treatment.


HOW DO I CONNECT MY LED LIGHT TO MY MOUTH TRAY?

Your LED light uses the flat plastic guard at the front of the light near the LED's to fit into your Universal Comfort Fit Tray. Just wriggle this plastic guard under the front flaps of your Universal Comfort Fit Tray until the guard is held snuggly by your mouth tray.

Your Custom Moulded Trays do not have these flaps and so the light will need to be either held against your Custom Moulded Trays, or you can hold your LED light in your mouth by wrapping your lips around the front plastic guard. 


WHICH MOUTH TRAY SHOULD I USE?

Unlike other whitening kits, our Cali White Teeth Whitening Systems come with two different types of mouth trays. We did this to give you more options, and to make your whitening experience more comfortable. 

Universal Comfort Fit Tray: We designed our Universal Comfort Fit Tray to be the most comfortable on the market. This tray fits tighter to your teeth, allowing the whitening gel to cover your teeth more evenly while letting your jaw rest during your treatment. We also added Breathing Holes in the front to allow mouth breathing while you whiten. No more uncomfortable nose breathing necessary. *This design is exclusive to Cali White.

Custom Moulded Trays: We also include a set of Custom Moulded Trays which you can either share with a friend, or mould for yourself. These trays will mould to the exact form of your bite, creating a more customised whitening experience. Please Note: Make sure to cut off front tabs once you have moulded your Custom Trays to allow your LED light to rest snuggly against the front of your trays. 


HOW DO I MOULD MY CUSTOM MOULDED TRAYS?

Please refer to your Teeth Whitening Kit Instruction Booklet contained in your Cali White Teeth Whitening System. Or go to howto.caliwhite.com to download your PDF version of these instructions.