Full Refund Policy
100% Satisfaction Guarantee
We stand by the quality and effectiveness of our products. That's why we offer a 100% refund If you are unhappy with any of our products. It's that simple!
Please make sure that you follow the instructions that come with your product to ensure that the product is used correctly and for its purpose as advised by Crest. Full treatment results indicated by Crest are based on appropriate use of each kit by one person. Results may vary if products are not used as advised.
If you are having sensitivity issues with any of our products, please space your treatments out to one treatment every other day, or every three days to alleviate the symptoms. This is recommended by Crest for those who have any issues with sensitivity.
Everyone responds differently to certain treatments. Cali White cannot be held responsible for any adverse reactions experienced by the correct or incorrect use of Crest Whitestrips or associated products. We do our best to ensure the safety of all products sold and will work with our customers to achieve a mutually desirable outcome.
Please note: The shipping process can be rough on some packages. We try to mitigate this as much as possible but in some cases the packaging may take a knock or two while in transit. This in no way affects the quality of the treatment inside.
Please Email Us Directly to Request a Refund.
Refunds Must be requested within 30 Days of purchase.
We do limit refunds to one per customer. So be conscious of this if you place another order. (Due to many fraudulent claims, in orders containing multiple products, we will authorise the refund for the one product causing the issues).